Refund Policy

The 14-day money-back guarantee

Your first payment on a new subscription — monthly or yearly, Pro or Agency — is refundable in full for 14 days from the date of that charge. You do not have to explain why, and we do not ask you to sit through a retention conversation.

Email Fuuqiu@gmail.com from the address on the account and say you want a refund. That is the whole process.

Renewals

Renewal charges are not automatically refundable, because cancelling before a renewal takes two clicks in the Stripe customer portal and we send Stripe's own invoice email for every charge.

That said: if a renewal catches you out and you tell us within 14 days of the charge, we refund it in full provided the plan has not been used in that period — no scans run, no reports exported, no alerts delivered. We would rather return the money than keep a customer who forgot to cancel.

Seats, upgrades and downgrades

• Extra Agency seats are billed on the same cycle as the plan at $5 per seat per month. Removing a seat mid-cycle is prorated by Stripe as a credit against your next invoice, not paid back as cash.
• Upgrading mid-cycle is prorated by Stripe: you pay the difference for the remainder of the period.
• Downgrading takes effect at the end of the period you have already paid for. We do not refund the difference for an unused part of a period, except under the 14-day guarantee above.

The Agency trial

14-day free trial on Agency. No card required — we ask for one when the trial ends, and nothing is charged before then.

If you add no card, the workspace drops to Free when the trial ends. Nothing is charged automatically. Nothing is charged during a trial, so there is nothing to refund — a trial that ends without a card simply stops.

How a refund arrives

Refunds are issued through Stripe to the original payment method. Stripe releases them immediately; how quickly the money appears is up to your bank, and is usually 5 to 10 business days. We email you when the refund is issued.

Refunding a subscription also cancels it, and the workspace drops to Free at that point rather than at the end of the period.

Before you file a chargeback

Please email Fuuqiu@gmail.com first. A chargeback takes weeks, costs both sides a fee, and there is no case this policy does not already cover more quickly. If you think you were charged in error, say so and we will look at the same day.

Your statutory rights under the consumer law of your own country are unaffected by anything on this page.